FTA receivers come pre-programmed with the manufacturer's FTA software that enables you to receive all of the free to air channels offered by free to air satellites. We provide customer support for the pre-programmed manufacturer's software only. Downloading anything other than the manufacturers FTA program could be illegal and will definitely void your warranty. We do not provide support for program downloads that may enable you to receive Pay Per View channels. Receiving PPV channels without paying for them is illegal and we will not assist you in acquiring the means to receive them. Any attempts to program the unit to view satellites 119, 110, Direct TV, Dish Network or Bellvue will void your warranty and no exhcange or repair will be offered.

If your unit has a genuine defect then your unit's 1-2 year warranty can be enforced by returning it to its respective manufacturer for repair/exchange. Your unit's respective manufacturer address can be attained from us via email or phone.

If you are returning your unit to us for a refund, all returns are subject to diagnostics test by our engineering department. We are able to detect unauthorized/illegal 3rd party software on units used to view satellites 119, 110, Direct TV, Dish Network or Bellvue even if they have been factory reset. If this is the case, then your warranty will have been voided and our Legal Department is obligated by Federal Law to report you to Direct TV, Dish Network or Bellvue's respective Legal Department. You will also then need to mail a prepaid shipping label to us for delivery of the unit back to you.

If you have not downloaded any unauthorized/illegal 3rd party software onto your unit and are generally dissatisfied with its performance then you may contact us for an RMA # for a refund. All returns for refund are subject to a 30% restocking fee. Initial shipping cost to ship the unit are non refundable. Customers are responsible for shipping fees to return the unit to us. Customers may qualify for a refund for up to 30 days after the date of purchase only.

Privacy Policy

We collect Personal Information from you when you provide it to us. For example, if you purchase a product sold through a Shop, we may collect your name, mailing address, telephone number, credit card number, and email address.
Generally speaking, we do not intentionally disclose your information to third parties without your consent. However we reserve the right to do so because it is necessary to the operation and continued growth of our business or to protect the rights of others.

Disclosure to Unaffiliated Third Parties. We may disclose your Personal Information to prevent an emergency, to protect or enforce our rights, to protect or enforce the rights of a third party, or as required or permitted by law (including, without limitation, to comply with a subpoena or court order).